Terms of Service

Part A — Website Terms of Use

1. Acceptance of Terms

These Terms of Use and Service Policies (“Terms”) govern your access to and use of www.airbezz.com (the “Website”) and the transportation, logistics, technology and related services provided by Airbezz Express Private Limited and its affiliates (“Airbezz”, “we”, “us” or “our”).

By accessing the Website, creating an account, obtaining a quotation, booking a shipment, tendering goods to Airbezz, or using any Airbezz service, you acknowledge that you have read, understood and agreed to these Terms.

If you do not agree with these Terms, you must not access the Website or use Airbezz services.

2. About Airbezz

Airbezz is a technology-enabled cross-border logistics and shipping platform that facilitates domestic pickup, international transportation, shipment booking, tracking, documentation, customs-related coordination and other logistics services through Airbezz and its network of third-party logistics providers, carriers, service providers and partners.

Depending on the selected service, shipments may be transported through one or more third-party carriers, airlines, postal operators, customs brokers, freight forwarders or other logistics partners.

Airbezz may determine or change the carrier, routing, transportation method or service provider used for a shipment based on availability, destination, service requirements, operational considerations and applicable regulations.

3. Definitions

For these Terms:

• “Customer”, “Merchant” or “Shipper” means the individual, business or legal entity booking or using Airbezz services.
• “Consignee” means the person or entity receiving the shipment.
• “Shipment” means goods, parcels, documents or other articles tendered for transportation.
• “Carrier” means the airline, courier, express operator, postal operator, freight forwarder or other transportation provider involved in the shipment.
• “Services” means logistics, shipping, transportation, tracking, documentation, customs coordination and related services offered by Airbezz.
• “Website” means www.airbezz.com and any related Airbezz web-based platform.

4. Website Use

You may use the Website only for lawful purposes and in accordance with these Terms.

You must not:

• Use the Website for fraudulent, unlawful or unauthorized activities.
• Attempt to gain unauthorized access to any account, system, server or network.
• Interfere with the security, operation or availability of the Website.
• Upload malicious code, viruses or other harmful material.
• Misrepresent your identity or authority.
• Use automated systems to access or extract Website data without authorization.
• Copy, reproduce, modify or commercially exploit Website content without permission.

5. Merchant Accounts & Security

Certain Airbezz services may require you to create an account. You are responsible for providing accurate and complete information and for keeping your login credentials secure.

You are responsible for all activities carried out through your account unless you can demonstrate that the activity occurred without your authorization and despite reasonable security measures being maintained by you.

You must promptly notify Airbezz if you suspect unauthorized access, misuse or compromise of your account.

6. Intellectual Property

All Website content, including text, graphics, logos, trademarks, software, designs, interfaces, databases, images and other materials, is owned by or licensed to Airbezz unless otherwise stated.

No rights or licenses are granted to you except those expressly provided under these Terms.

7. Third-Party Services

Airbezz may use or provide access to third-party carriers, technology providers, payment providers, customs service providers, tracking systems and other third-party services.

Third-party services may be subject to their own terms, conditions, limitations and policies. Airbezz is not responsible for matters outside its reasonable control arising from the independent operation of third-party service providers.

8. Website Disclaimers

The Website and its information are provided on an “as available” basis. While Airbezz makes reasonable efforts to maintain accurate and current information, Airbezz does not guarantee that the Website will always be uninterrupted, error-free, complete or available.

Shipping rates, transit times, service availability, customs requirements and other information displayed on the Website may change based on operational conditions, carrier updates, government regulations, fuel costs, currency fluctuations and other factors.

9. Website Liability

To the maximum extent permitted by applicable law, Airbezz shall not be liable for indirect, incidental, special, consequential or punitive damages arising from your use of the Website.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

10. Privacy & Data Protection

Airbezz collects and processes personal, business, shipment, payment and other information as necessary to operate its Website and provide logistics services.

Use of personal information is subject to Airbezz’s applicable privacy practices and policies.

Part B — Airbezz Terms & Conditions of Carriage

11. Scope of Services

These Terms apply to shipments booked or tendered through Airbezz and govern the relationship between Airbezz and the Shipper unless a separate written agreement expressly provides otherwise.

Airbezz may arrange transportation through third-party carriers and logistics partners. The actual transportation of a shipment may therefore be subject to the applicable carrier’s terms, conditions, service restrictions and liability limitations.

By booking a shipment through Airbezz, the Shipper authorizes Airbezz to arrange transportation and related logistics services on the Shipper’s behalf.

12. Chargeable Weight & Dimensional Weight

Shipping charges may be calculated using the actual gross weight or volumetric/dimensional weight, whichever is higher, subject to the applicable service and carrier rules.

Unless otherwise specified for a particular service, volumetric weight may be calculated using the applicable dimensional-weight formula communicated by Airbezz at the time of booking.

For example, where applicable:

Volumetric Weight (kg) = Length (cm) × Width (cm) × Height (cm) ÷ 5000

Different carriers, services or destinations may apply different dimensional-weight divisors. The applicable calculation shown during booking or subsequently confirmed by the carrier shall prevail.

13. Pricing, Surcharges & Additional Charges

Shipping charges may include transportation/freight charges, applicable fuel or carrier surcharges, handling charges, remote-area charges, customs-related charges, duties, taxes, address correction charges, storage charges, return charges and other applicable fees.

The amount displayed at the time of quotation or booking may be based on the information supplied by the Shipper. If the carrier subsequently determines that the actual shipment characteristics, destination, weight, dimensions, classification or service requirements differ from the information supplied, additional charges may apply.

Applicable taxes, including GST and other statutory charges, shall be charged as required under applicable law and the applicable Airbezz pricing structure.

Airbezz reserves the right to recover additional charges imposed by carriers, customs authorities, government authorities or other service providers in connection with a shipment.

14. Documentation & Shipment Information

The Shipper is responsible for providing accurate, complete and truthful information for every shipment.

This may include:

• Shipper and consignee name and address.
• Correct postal/ZIP code and contact details.
• Description of goods.
• Quantity and unit value.
• Actual weight and dimensions.
• HS code or other applicable commodity classification.
• Commercial invoice and packing list, where required.
• Export/import documentation.
• Licenses, permits, certificates or declarations where required.
• Any other information required by Airbezz, the Carrier or customs authorities.

The Shipper is responsible for any delay, additional cost, customs action, rejection, seizure, return or penalty resulting from inaccurate, incomplete, misleading or fraudulent information or documentation supplied by the Shipper.

15. Prohibited & Restricted Items

The Shipper must not tender any prohibited, restricted, dangerous, illegal or otherwise non-acceptable goods unless Airbezz and the applicable Carrier have expressly accepted such goods under the required conditions.

Examples of goods that may be prohibited or restricted include:

• Illegal drugs and controlled substances.
• Explosives and ammunition.
• Weapons and prohibited weapon components.
• Hazardous or dangerous goods not properly declared and approved.
• Counterfeit or infringing goods.
• Stolen goods or goods obtained unlawfully.
• Goods prohibited by the destination country.
• Goods requiring permits or licenses that have not been obtained.
• Currency, negotiable instruments or other restricted financial instruments where prohibited.
• Any goods prohibited by applicable law, customs authorities, airlines, carriers or postal operators.

The complete list of prohibited and restricted goods may vary depending on the origin, destination, service, carrier and applicable regulations.

Airbezz may refuse, suspend, return or dispose of a shipment where it reasonably believes that the shipment violates applicable law, carrier restrictions or these Terms.

16. Customs, Compliance & DDP Services

The Shipper is responsible for ensuring that all shipments comply with applicable export, import, customs, tax, sanctions, trade-control and other laws and regulations.

Customs clearance is performed by the applicable customs authority and, where applicable, customs brokers or service providers. Airbezz cannot guarantee that a shipment will be cleared within a particular period or without additional documentation, inspection, duties, taxes or charges.

Where a Delivered Duty Paid (“DDP”) or similar service is offered, its availability and scope must be expressly confirmed at the time of booking. DDP does not eliminate the requirement to provide accurate documentation or comply with applicable customs and import regulations.

The Shipper remains responsible for any additional duties, taxes, penalties, storage charges, inspection charges or other amounts arising from incorrect declarations, undervaluation, misclassification, prohibited goods or incomplete documentation.

17. Address Correction

The Shipper must provide a complete and accurate delivery address, including postal/ZIP code, city, state/province, country and contact information where required.

If an address correction or delivery change is requested or required after shipment dispatch, additional charges may apply. Such charges shall be based on the applicable Airbezz or Carrier tariff at the relevant time.

Airbezz does not guarantee that an address correction can be completed after dispatch, particularly where the shipment has already entered customs clearance, last-mile delivery or return processing.

18. Carrier Measurement, Reweighing & Billing

Airbezz may initially calculate shipping charges using information supplied by the Shipper.

The Carrier may independently weigh, measure, scan or inspect the shipment. If the Carrier determines a different weight, dimensional weight, package count, service type, destination classification or other billable characteristic, the Carrier’s verified measurement may be used for final billing.

Any resulting difference in shipping charges may be debited from the Customer’s account balance or otherwise invoiced to the Customer.

The Shipper authorizes Airbezz and its Carrier partners to reweigh and remeasure shipments where necessary for billing, operational or compliance purposes.

19. Liability & Claims

Airbezz’s liability for loss or physical damage to a shipment is subject to these Terms, the applicable Carrier terms and any mandatory rights or protections available under applicable law.

Unless a higher liability is expressly agreed in writing and legally available, Airbezz’s liability may be limited to the lower of the applicable declared value or the applicable contractual liability limit, which may be USD 50 or its equivalent where this limit applies.

Carrier-specific liability limits, international conventions, postal rules and mandatory local laws may impose different limitations or protections. Where mandatory law provides greater protection that cannot legally be excluded, such mandatory protection shall apply.

Airbezz shall not be liable for indirect, consequential, incidental, special or punitive losses, including loss of profits, business opportunities, anticipated savings or goodwill, except where such exclusion is prohibited by applicable law.

20. Claims Procedure

Any claim relating to loss, physical damage, shortage or service failure should be submitted to Airbezz as soon as reasonably possible after the issue is discovered.

Unless a shorter period is required by applicable law, Carrier rules or a specific service agreement:

• Claims for visible damage or shortage should be notified within 15 days of delivery.
• Claims for concealed damage should be notified within 15 days of delivery.
• Claims relating to shipment loss should be submitted within 15 days of the expected delivery or the date the shipment is reasonably considered lost.
• Claims relating to service failure should be submitted within 10 days of the relevant event.

Airbezz may require supporting evidence including photographs, invoices, purchase records, packing evidence, shipment documents, proof of value, inspection reports and other relevant information.

Failure to provide the required information within the applicable claim period may affect the ability to investigate or recover compensation from the Carrier.

21. Returns

Shipments may be returned to the Shipper where delivery is unsuccessful, customs clearance cannot be completed, the consignee refuses delivery, the address is incorrect, the shipment contains prohibited goods, required documentation is unavailable or the Carrier otherwise determines that return is necessary.

Return-to-origin or return-to-sender charges may apply. Such charges may include return transportation, customs, storage, handling, duties, taxes and other applicable costs.

Airbezz may debit applicable return charges from the Customer’s account balance or recover them separately.

22. Cancellation & Refunds

Shipment cancellation may be permitted before a shipment reaches a stage at which cancellation is no longer operationally possible.

Once a shipment has been picked up, handed over to a Carrier, manifested, processed for export, transported or otherwise entered into operational processing, cancellation may not be possible or may be subject to applicable charges.

Where a refund is approved, the refundable amount may exclude charges already incurred, including pickup charges, booking charges, carrier charges, handling fees, taxes, duties, customs charges and other non-refundable amounts.

Refunds shall be processed according to Airbezz’s applicable refund procedures and the payment method or account structure used for the transaction.

23. Account Closure

Airbezz may suspend or terminate an account where the Customer violates these Terms, engages in fraudulent or unlawful activity, submits prohibited goods, fails to make required payments, misuses the platform or creates a risk to Airbezz, its partners or other customers.

Account closure does not eliminate any payment, indemnity, liability or other obligations that accrued before termination.

24. Shipper Responsibilities

The Shipper is responsible for:

• Providing accurate shipment information.
• Correctly packing and labeling the shipment.
• Declaring the true contents and value of the shipment.
• Providing accurate weight and dimensions.
• Providing required customs and export documentation.
• Ensuring compliance with applicable laws.
• Obtaining required licenses, permits and approvals.
• Ensuring that the shipment does not contain prohibited or restricted goods.
• Paying all applicable shipping charges, duties, taxes and additional charges.
• Ensuring that the consignee information is complete and accurate.

Part C — Shipper Undertaking & Indemnity

25. Contents

The Shipper represents and warrants that the contents of every shipment are accurately declared and legally permissible for transportation to the selected destination.

The Shipper shall not tender goods that are prohibited, restricted, dangerous, illegal, counterfeit, undeclared or otherwise unsuitable for transportation.

26. Physical Inspection

The Shipper acknowledges that Airbezz, its Carriers, customs authorities, security agencies and other authorized parties may inspect, scan, open, weigh or measure shipments where permitted or required by law, security procedures, customs requirements or operational policies.

Such inspection may occur without prior notice where permitted or required.

27. Weight & Carrier Billing

The Shipper acknowledges that the Carrier’s verified weight and dimensional measurements may be used to determine final shipping charges.

The Shipper agrees to pay any additional amount arising from differences between the information initially provided and the Carrier’s verified measurements.

28. Duties & Taxes

The Shipper is responsible for applicable duties, import taxes, GST, VAT, customs fees, brokerage charges, storage charges, inspection charges, penalties and other government or Carrier charges unless expressly agreed otherwise under a specific service arrangement.

Where the consignee is responsible for such amounts, failure by the consignee to pay may result in additional charges, shipment delay, return or other action as permitted under the applicable service.

29. Compliance

The Shipper agrees to comply with all applicable laws and regulations relating to export, import, customs, sanctions, trade controls, product restrictions, intellectual property, taxation and transportation.

The Shipper must not use Airbezz services to transport goods or conduct transactions that violate applicable laws or regulations.

30. Indemnity

The Shipper agrees to indemnify and hold harmless Airbezz, its affiliates, directors, officers, employees, agents, service providers and Carrier partners from claims, losses, liabilities, penalties, costs and expenses arising from:

• Incorrect or incomplete shipment information.
• Misdeclaration or undervaluation of goods.
• Prohibited or restricted goods.
• Violation of applicable laws or regulations.
• Incorrect customs documentation.
• Intellectual property infringement.
• Failure to pay applicable duties, taxes or charges.
• Improper packaging or labeling.
• Claims arising from the Shipper’s acts or omissions.

31. Binding Undertaking

By booking or tendering a shipment through Airbezz, the Shipper confirms that it has read and accepted these Terms and agrees that the obligations contained in this Part C form a binding undertaking.

Part D — Billing & Payment

32. Overview

Airbezz offers transparent, pay-as-you-go pricing with free sign-up and no mandatory subscription plans. Merchants are charged on a per-shipment basis according to the destination country or zone, chargeable shipment weight, applicable surcharges, selected services and other applicable charges.

Applicable pricing is displayed to the Customer before a shipment is booked, based on the information available at the time of booking. Such pricing remains subject to subsequent adjustments permitted under these Terms, including adjustments arising from carrier reweighing, remeasurement, additional services, customs charges, remote-area charges, returns or other applicable charges.

Airbezz operates on a prepaid model for shipping and logistics charges. Customers maintain an Airbezz account balance that is funded in advance, and the applicable cost of each shipment is automatically deducted from the Customer's available account balance at the time the shipment is booked.

The prepaid model enables Customers to monitor shipping expenditure through their account transaction history and helps reduce unexpected invoices arising from routine shipment bookings.

33. How Shipment Charges Are Deducted

When a Customer books a shipment through Airbezz, whether directly through the Airbezz platform or through a connected sales channel such as Shopify, the applicable shipping cost is calculated at the time of booking based on the applicable pricing and service parameters.

The calculation may take into consideration:

• Destination country and applicable shipping zone.
• Chargeable shipment weight.
• Actual weight.
• Volumetric or dimensional weight.
• Applicable per-piece or package limits.
• Fuel and other applicable carrier surcharges.
• Selected optional services.
• Category-specific handling charges.
• Remote-area or special-location charges, where applicable.
• Other applicable logistics or service charges.

Where applicable, the chargeable weight shall be determined using the higher of the actual weight and the applicable volumetric or dimensional weight, subject to the rules of the selected service or Carrier.

The applicable amount is deducted from the Customer's available Airbezz account balance immediately upon successful shipment booking.

34. Shipment Adjustments

Where a shipment is cancelled, returned, reweighed, remeasured or otherwise requires a pricing adjustment, the Customer's account balance may be adjusted accordingly.

Adjustments may include, without limitation:

• Difference between declared and Carrier-measured weight.
• Difference between declared and Carrier-measured dimensions.
• Additional volumetric or dimensional weight charges.
• Carrier surcharge adjustments.
• Address correction charges.
• Remote-area charges.
• Return-to-origin or return-to-sender charges.
• Customs clearance or handling charges.
• Duties and taxes where applicable.
• Storage or detention charges.
• Special handling charges.
• Other additional Carrier, customs or logistics charges.

Where an additional amount becomes payable after the original shipment deduction, Airbezz may deduct the applicable amount from the Customer's available account balance or otherwise require the Customer to pay the outstanding amount.

All applicable adjustments, credits, refunds and additional deductions will be reflected in the Customer's transaction history or account statement.

35. How to Add Fund Balance

Customers may add funds to their Airbezz account at any time through the “Add Fund” option available after successfully logging into their Airbezz account.

The Customer may be redirected to an authorised payment gateway or other approved payment service to complete the fund addition transaction.

Only KYC-approved or otherwise verified Customers may be permitted to add funds to an Airbezz account, subject to Airbezz's applicable verification, compliance, risk-management and account-approval requirements.

Airbezz may request additional information or documentation where required for KYC, fraud prevention, payment compliance, regulatory compliance or other legitimate business purposes.

36. Account Balance & Minimum Funds

There is no mandatory minimum account balance unless otherwise specified by Airbezz for a particular Customer, service, Carrier, destination or account type.

Customers are responsible for maintaining sufficient funds in their Airbezz account to cover upcoming shipment bookings and any applicable charges.

If sufficient funds are not available, Airbezz may prevent the Customer from booking a shipment until the required funds are added to the account.

Airbezz may provide low-balance notifications or other account alerts. However, Airbezz does not guarantee that such notifications will always be delivered, received or available without interruption.

Airbezz shall not be responsible for shipment delays, failed bookings or service interruptions resulting from insufficient account balance.

37. Billing Transparency & Transaction History

Airbezz maintains transaction records for relevant account activity. Depending on the applicable service and account functionality, such records may include:

• Shipment deductions.
• Add Fund transactions.
• Carrier or surcharge adjustments.
• Refunds and credits.
• Additional charges.
• Account balance movements.
• Other applicable billing transactions.

Customers can use the transaction history or account statement available through their Airbezz account to reconcile shipping expenditure against individual shipments, orders and transactions.

Customers are responsible for reviewing their account transaction history and promptly notifying Airbezz of any suspected billing discrepancy or unauthorised transaction.

38. Subsequent Carrier & Logistics Adjustments

Airbezz may subsequently apply billing adjustments where additional charges are received from Carriers, customs authorities, government agencies, service providers or other authorised logistics partners.

Such adjustments may arise from circumstances including, but not limited to:

• Actual shipment weight differing from the declared weight.
• Shipment dimensions differing from the declared dimensions.
• Volumetric or dimensional weight adjustments.
• Remote-area or extended-area delivery charges.
• Address correction or delivery modification.
• Customs clearance requirements.
• Duties, taxes or government charges.
• Storage, detention or warehouse charges.
• Return or re-delivery charges.
• Special handling or processing requirements.
• Carrier-imposed surcharges.
• Other charges reasonably attributable to the shipment or services provided.

Where such charges are applicable, Airbezz may deduct the amount from the Customer's available account balance or otherwise invoice or recover the amount from the Customer.

Customers agree that Carrier-verified shipment information may be used for final billing where the Carrier has independently weighed, measured, inspected or otherwise assessed the shipment.

39. Taxes, GST & Statutory Charges

Applicable taxes, including Goods and Services Tax (GST), customs duties, import taxes, VAT, government charges and other statutory charges shall be applied as required under applicable law and the relevant service arrangement.

Where applicable, the amount displayed during the quotation or booking process may distinguish between freight or service charges and applicable taxes.

Customers are responsible for all taxes, duties and statutory charges applicable to their shipments unless expressly agreed otherwise under a specific service or written agreement.

40. Payment Gateway Transactions

Payments made to add funds to an Airbezz account may be processed through third-party authorised payment gateways or payment service providers.

Airbezz does not control the independent operation, availability or processing systems of third-party payment providers. Payment transactions may be subject to the applicable terms, conditions, security procedures and policies of the relevant payment provider.

Where a payment is successfully received and confirmed by the applicable payment provider, the corresponding amount may be credited to the Customer's Airbezz account, subject to applicable verification and reconciliation procedures.

Airbezz may delay, hold, reverse or review a transaction where reasonably necessary to investigate fraud, payment disputes, technical errors, regulatory requirements or other compliance concerns.

41. Failed, Reversed or Disputed Transactions

If a fund addition transaction fails, is reversed, charged back or is otherwise not successfully received by Airbezz, the corresponding amount may not be credited or may be removed from the Customer's account balance.

Customers must not initiate fraudulent, unauthorised or abusive payment disputes or chargebacks relating to legitimate transactions.

Where a payment dispute or chargeback results in an amount becoming payable to Airbezz, Airbezz may suspend relevant account functionality and recover the applicable amount from the Customer, subject to applicable law.

42. Refunds & Account Credits

Where a refund or account credit is approved under Airbezz's applicable refund or cancellation policy, the approved amount may be credited to the Customer's Airbezz account balance or refunded through the applicable payment method, subject to the nature of the transaction and applicable payment procedures.

Refunds may be reduced by charges already incurred or non-refundable amounts, including applicable pickup charges, Carrier charges, handling fees, taxes, customs charges, return charges or other costs incurred in connection with the shipment.

Any approved account credit or refund will be reflected in the Customer's transaction history.

43. Billing Disputes

If a Customer believes that a billing transaction, shipment deduction or adjustment is incorrect, the Customer should contact Airbezz support promptly and provide the relevant shipment number, transaction reference and supporting information.

Airbezz may review the relevant booking information, Carrier records, weight and dimension data, payment records and other available evidence before determining whether a correction, credit, refund or additional charge is appropriate.

Carrier-verified measurements and charges may be relied upon for final billing where applicable.

44. Getting Started

To create an Airbezz account and use the Add Fund billing system, Customers can sign up through the Airbezz platform at www.airbezz.com.

Once the account has been successfully registered and approved, Customers may add funds and begin booking eligible shipments through Airbezz, subject to applicable KYC, account verification, payment verification, service availability, Carrier restrictions and other applicable requirements.

Airbezz reserves the right to restrict access to funding, booking or other account functionality where required for legal, regulatory, security, fraud-prevention, risk-management or operational reasons.

Part E — Privacy Policy Summary

45. Information Collected

Airbezz may collect information required to provide its services, including:

• Name and business details.
• Contact information.
• Billing and transaction information.
• Shipping and delivery information.
• Shipment contents and documentation.
• Account and login information.
• Technical and Website usage information.
• Communications and support records.

46. Use of Information

Information may be used to:

• Create and manage Customer accounts.
• Process and deliver shipments.
• Generate quotations and invoices.
• Process payments and account balances.
• Facilitate customs and regulatory compliance.
• Provide shipment tracking and notifications.
• Provide customer support.
• Prevent fraud and misuse.
• Improve Airbezz products, services and systems.
• Meet legal and regulatory obligations.

47. Legal Bases

Where applicable, Airbezz may process personal information based on contractual necessity, legal obligations, legitimate business interests, consent or other lawful grounds recognized under applicable data protection laws.

48. Sharing of Information

Airbezz may share relevant information with Carriers, airlines, customs authorities, logistics partners, technology providers, payment service providers, insurance providers, professional advisers, government authorities and other service providers where necessary to provide services or comply with legal obligations.

Airbezz will seek to limit shared information to what is reasonably necessary for the relevant purpose, subject to applicable law.

49. Privacy Rights

Depending on applicable law, individuals may have rights relating to access, correction, deletion, restriction, objection, portability or withdrawal of consent regarding their personal information.

Requests relating to personal information may be submitted through Airbezz’s official support or privacy contact channels.

Part F — General Service Provisions

50. Force Majeure

Airbezz shall not be responsible for delays, failures or interruptions caused by circumstances beyond its reasonable control, including natural disasters, extreme weather, war, terrorism, civil unrest, strikes, labor disruptions, epidemics, pandemics, government restrictions, customs actions, airport closures, transportation disruptions, carrier failures, network outages, cyber incidents, infrastructure failures or other force majeure events.

Where such circumstances occur, Airbezz may suspend, delay, reroute, return or otherwise modify the shipment service as reasonably necessary.

51. Suspension & Termination of Services

Airbezz may suspend or terminate services, refuse a shipment or restrict account access where reasonably necessary to protect Airbezz, its employees, partners, systems, Customers or regulatory obligations.

Such action may be taken where there is suspected fraud, unlawful activity, prohibited goods, non-payment, misuse of services, security risk or violation of these Terms.

52. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India, unless otherwise required by applicable mandatory law or an applicable international convention.

Subject to applicable law, courts having jurisdiction in New Delhi, India shall have jurisdiction over disputes arising out of or relating to these Terms or Airbezz services.

53. Order of Precedence

If there is any conflict between these Terms and a separate written agreement specifically executed between Airbezz and the Customer, the specific written agreement shall prevail to the extent of the conflict.

Where a Carrier’s mandatory terms, applicable international convention or applicable law governs a particular aspect of transportation, such mandatory terms or legal requirements shall apply to the extent required.

54. Changes to These Terms

Airbezz may update, modify or replace these Terms from time to time to reflect changes in its services, technology, Carrier requirements, legal requirements or business practices.

Updated Terms may be published on the Website. Continued use of the Website or Services after publication of updated Terms constitutes acceptance of the revised Terms, subject to applicable law.

55. Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable where legally possible, and the remaining provisions shall continue in full force and effect.

56. Entire Agreement

These Terms, together with applicable booking confirmations, service-specific conditions, pricing terms, policies and any separate written agreement between Airbezz and the Customer, constitute the agreement governing the relevant use of Airbezz services.

57. Contact Information

Airbezz Express Private Limited

Website: www.airbezz.com

Email: support@airbezz.com

Registered Office:
Asset-5A, Aerocity,
JW Marriott Hotel Hospitality District,
Near IGI Airport,
New Delhi – 110037,
India

For shipment-specific support, Customers should provide their shipment or booking reference number along with the relevant details when contacting Airbezz.

Important Legal Notice

These Terms are intended to provide a general contractual framework for Airbezz’s Website and logistics services. They should be reviewed and, where appropriate, customized by qualified legal counsel before final publication, particularly with respect to applicable Indian laws, international carriage conventions, consumer protection requirements, data protection laws, customs regulations, GST requirements and Carrier-specific conditions.