Privacy Policy

This Privacy Policy outlines the approach of Airbezz Express Private Limited (“Airbezz”), operating through Airbezz.com, towards Data Protection and Privacy to fulfil its obligations under applicable laws and regulations.

This Privacy Policy applies to all Personal Data processed by Airbezz, whether in physical or electronic form.

In this Privacy Policy, the expressions “Personal Data”, “Data Principal”, “Data Fiduciary”, “Data Processor” and “Processing” shall have the meanings assigned to them under applicable privacy laws.

We are committed to treating data privacy seriously. It is important that you understand how Airbezz collects, uses, stores, shares and protects your Personal Data.

Throughout this document, the terms “we”, “us”, “our” and “Airbezz” refer to Airbezz Express Private Limited, including its website, applications, APIs, customer dashboard and related services.

Wherever we use “you” or “your”, it refers to any visitor, customer, merchant, exporter, importer, business entity or user of our Platform.

Who We Are

Airbezz Express Private Limited (“Airbezz”), operating through Airbezz.com, is a company incorporated and registered in India.

Airbezz is engaged in providing AI-powered cross-border shipping, international courier services, freight forwarding, fulfilment, warehouse solutions, customs documentation, shipping technology, API integrations and eCommerce logistics solutions through its website, customer dashboard, APIs, mobile applications and other digital platforms, collectively referred to as the “Platform”.

Our Platform is designed to support eCommerce sellers, D2C brands, SMEs, manufacturers, exporters, enterprises and other business customers in managing domestic and international logistics.

Roles We Play

Airbezz may act in different capacities depending on the nature of the Personal Data and the services being provided.

We may act as a Data Fiduciary (Data Controller) when we independently determine the purposes and means of collecting and processing Personal Data.

We may act as a Data Processor when we collect or process Personal Data on behalf of another Data Fiduciary, including courier partners, marketplace integrations, payment gateway providers, merchants or other authorised business partners.

The specific role of Airbezz may therefore depend on the contractual relationship, nature of the service and applicable privacy laws.

Our Commitment

We are committed to protecting your privacy and handling Personal Data responsibly.

Our Personal Data handling practices are continually reviewed and updated to help ensure compliance with applicable privacy and data protection laws and regulations.

We seek to collect and process Personal Data only for legitimate, lawful and relevant purposes and to apply reasonable safeguards to protect such information.

Personal Information Gathered By Airbezz

The information we learn and gather from you, whether personal or otherwise, may be used to register you, verify your identity, complete KYC verification, permit you to use our Platform, process shipment bookings, facilitate domestic pickups and international deliveries, process payments, generate shipping labels and commercial invoices, provide shipment tracking, communicate with you, provide customer support, send promotional offers and service updates where permitted, comply with legal obligations and generally maintain your account with us.

We may also use this information to personalise your experience, improve our Platform, enhance our services, analyse Platform usage, maintain your account, improve customer experience, prevent fraud, enhance Platform security, develop new products and features and comply with applicable legal and regulatory requirements.

Information You Give Us

We receive and securely store information that you provide while using Airbezz.com or communicating with us in any other manner.

You may choose not to provide certain information. However, doing so may limit your ability to access or use certain features and services available through our Platform.

Information provided by you may be used for purposes including:

• Creating and managing your account.
• Verifying your identity.
• Completing KYC verification.
• Processing shipment bookings.
• Processing payments and account transactions.
• Generating shipping labels and documents.
• Providing shipment tracking.
• Responding to your requests.
• Providing customer support.
• Communicating important service updates.
• Providing logistics and technology services efficiently.

Information We Collect About You

We receive and store certain types of information whenever you interact with our Platform.

Like many modern websites and online platforms, Airbezz.com may use cookies, web beacons, log files and similar technologies to understand user behaviour, improve Platform performance, maintain security and enhance user experience.

Depending on how you interact with the Platform, we may automatically collect information including:

• IP address.
• Browser type and version.
• Operating system.
• Device information.
• Device identifiers, where applicable.
• Location information where permitted.
• Login details and authentication information.
• Usage patterns.
• Network information.
• Cookies and similar technologies.
• Session data.
• Platform analytics and interaction data.

This information may help us improve Platform performance, maintain security, personalise user experience, perform analytics, detect suspicious activity and provide location-based services where applicable.

Information From Other Sources

We may receive information about you or your shipments from courier partners, logistics providers, freight forwarders, customs authorities, government agencies, payment gateway providers, marketplace integrations, shipping technology providers, identity verification partners, business partners and publicly available sources, where permitted by applicable laws.

We may use such information to:

• Update and verify our records.
• Improve shipment accuracy.
• Facilitate customs clearance.
• Complete deliveries.
• Process transactions.
• Enhance customer experience.
• Prevent fraud.
• Maintain Platform security.
• Comply with legal and regulatory requirements.

We may also receive updated delivery status, address corrections, tracking information and other shipment-related updates from courier partners and logistics providers to ensure accurate deliveries and provide efficient shipping services.

Categories of Personal Data

Categories of Personal Data collected and processed by Airbezz may include the following:

Demographic & Identity Data: Name, business name, email address, mobile number, shipping address, billing address, pickup address, country, date of birth where applicable, profile photograph, GST number, IEC number, PAN, Aadhaar, Passport and other government-issued identity documents.

Financial Information: Transaction amount, payment details, bank account details where required, payment gateway references, wallet or account transactions and billing information.

Shipment Information: Sender details, receiver details, shipment details, parcel dimensions, weight, invoice value, commercial invoices, customs documents, tracking information and shipping labels.

Online Identifiers & Technical Data: IP address, cookies, browser information, operating system, device identifiers, network information, login logs and usage analytics.

Location Information: Location data obtained from your device, browser, IP address, GPS where permitted, or shipment-related addresses.

Communications Information: Metadata and Personal Data received through emails, SMS, WhatsApp, live chat, phone calls, customer support requests and other communications.

Usage Information: Information regarding how you use our Platform, pages visited, features used, clickstream information and Platform activity.

KYC Documents

Where required for account verification, compliance or service purposes, Airbezz may collect KYC documents including PAN Card, GST Registration Certificate, IEC Certificate, Aadhaar Card, Passport, AD Code, LUT Certificate, Cancelled Cheque, company registration documents, digital signature information and other documents required under applicable laws.

Where permitted, Customers may choose to provide alternative government-issued identity documents for verification purposes.

KYC information may be used to verify identity, establish account eligibility, comply with applicable laws, prevent fraud and meet regulatory or business verification requirements.

Consent

By using the Website, Platform, APIs or customer dashboard, or by providing your Personal Data, you acknowledge the collection and processing of your information in accordance with this Privacy Policy to the extent permitted by applicable law.

Where consent is legally required, Airbezz will seek such consent in accordance with applicable law.

Where Personal Data is required to provide a requested service, comply with a legal obligation, perform a contract or pursue another lawful purpose, processing may take place on the applicable lawful basis without relying solely on consent.

Purpose of Data Collection

We may use your Personal Data for purposes including:

• Processing shipment bookings.
• Verifying your identity.
• Completing KYC verification.
• Processing payments.
• Generating shipping labels and commercial documents.
• Facilitating customs clearance.
• Providing shipment tracking.
• Providing customer support.
• Improving Platform functionality.
• Personalising user experience.
• Communicating service updates.
• Sending marketing communications where permitted.
• Detecting and preventing fraud.
• Maintaining Platform and account security.
• Risk management.
• Internal auditing.
• Dispute resolution.
• Service improvement and analytics.
• Business continuity.
• Complying with legal and regulatory obligations.

Cookies and Trackers

Our Platform may use cookies, web beacons, pixels, Google Analytics and other tracking technologies to improve Website performance, analyse traffic, enhance security, remember user preferences and improve the overall customer experience.

Cookies may be used for essential Platform functionality, analytics, preferences, security and other legitimate purposes.

You may disable or restrict cookies through your browser settings. However, disabling certain cookies may affect the availability or functionality of some features of our Platform.

Personal Data Disclosure

Airbezz may disclose or share relevant Personal Data with third parties where reasonably necessary to provide services, operate the Platform, fulfil shipments, process transactions, protect users or comply with applicable laws.

Such third parties may include:

• Courier and express delivery partners.
• Logistics providers and freight forwarders.
• Warehouse and fulfilment partners.
• Customs authorities and government agencies.
• Payment gateway and payment service providers.
• SMS, email and communication service providers.
• Cloud hosting and infrastructure providers.
• API integration and technology providers.
• Marketplace platforms and connected sales channels.
• Identity verification and KYC service providers.
• Professional advisers and consultants.
• Insurance or claims service providers where applicable.
• Other authorised service providers necessary to provide Airbezz services.

Airbezz does not sell or rent your Personal Data to third parties for their independent marketing purposes.

International Data Transfers

As Airbezz provides international shipping and cross-border logistics services, your Personal Data and shipment information may be transferred to or accessed by international courier partners, customs authorities, freight forwarders, logistics providers, payment processors, technology providers and government agencies located outside India where necessary for fulfilling shipments, providing services or complying with applicable laws.

Airbezz takes reasonable measures to ensure that applicable international transfers are handled in accordance with applicable data protection laws and appropriate safeguards.

International transfers may be necessary to process customs clearance, deliver shipments, provide tracking, process international payments or comply with destination-country requirements.

Data Security

We implement appropriate physical, technical and organisational safeguards designed to protect your Personal Data against unauthorised access, alteration, disclosure, misuse, loss or destruction.

Depending on the nature of the information and service, security measures may include:

• SSL/TLS encryption.
• Secure cloud infrastructure.
• Access controls.
• Authentication and account security controls.
• Secure APIs.
• Data encryption where appropriate.
• Firewall protection.
• Security monitoring systems.
• Logging and audit controls.
• Regular security reviews.

While we use reasonable and industry-standard security measures to safeguard Personal Data, no method of electronic transmission, communication or storage is completely secure.

Accordingly, Airbezz cannot guarantee absolute security, although we continuously work to protect Personal Data and improve our security practices.

Data Retention

Your Personal Data is retained only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required or permitted by applicable laws and regulations.

The retention period may depend on the nature of the information, the purpose for which it was collected, contractual requirements, regulatory obligations, dispute resolution requirements, accounting requirements and applicable limitation periods.

When Personal Data is no longer required, Airbezz takes reasonable steps to securely delete, anonymise or de-identify the information, subject to applicable legal or operational requirements.

Children's Privacy

Our services are intended for individuals and businesses aged 18 years or above.

Airbezz does not knowingly seek to collect Personal Data directly from children or minors where such collection is prohibited by applicable law.

If you believe that a minor has provided Personal Data to Airbezz in circumstances where such collection was not appropriate, please contact us so that we can review the matter and take appropriate action.

Your Rights

Subject to applicable laws and the circumstances of the processing, you may have rights relating to your Personal Data, including the right to:

• Access or obtain information about Personal Data held about you.
• Request correction or updating of inaccurate information.
• Request deletion of Personal Data where legally applicable.
• Request restriction of processing where applicable.
• Object to certain processing activities where applicable.
• Withdraw consent where processing is based on consent.
• Exercise other rights available under applicable data protection laws.

These rights may be subject to legal, contractual, regulatory or operational limitations.

If you have questions, requests or unresolved concerns regarding your Personal Data, you may contact Airbezz using the details provided below.

Privacy Complaints & Grievances

If you have any concern regarding the collection, use, disclosure, security or processing of your Personal Data, you may contact Airbezz through the contact details provided in this Privacy Policy.

Airbezz will review and respond to privacy-related requests or complaints in accordance with applicable laws and its internal procedures.

Contact Us

For privacy-related queries, requests, complaints, or grievances concerning the processing of Personal Data, you may contact us using the following details:

General Support: support@airbezz.com

Grievance Email: info@airbezz.com

Address:
Airbezz Express Private Limited
Asset-5A, Aerocity,
JW Marriott Hotel Hospitality District,
Near IGI Airport,
New Delhi - 110037,
India

Changes to this Privacy Policy

Airbezz may update or modify this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable laws and regulations.

Any updated version may be published on Airbezz.com. The revised Privacy Policy will become effective from the date specified in the updated version or, where no date is specified, upon publication on the Platform.

We encourage users to periodically review this Privacy Policy to remain informed about how Airbezz handles Personal Data.

Applicable Law

This Privacy Policy shall be interpreted in accordance with applicable laws and regulations governing data protection and privacy in the jurisdictions relevant to the processing of Personal Data.

For Customers and users in India, Airbezz intends to comply with applicable Indian data protection and privacy requirements, as amended or replaced from time to time.

Where mandatory privacy or data protection laws of another jurisdiction apply to a particular processing activity, Airbezz will seek to comply with such mandatory requirements to the extent applicable.